FAQ's
Who can access my storage unit?
The storage unit space is yours and yours alone. You are welcome to use your own padlock or purchase one on site. The only requirement is that you lock the unit at all times. All keys remain with you.
What is the minimum storage period?
The minimum payment is for one month, even if your stay is shorter. Storage periods range from 1 month to 1 year or more. There is no maximum storage period.
How is the facility secured?
Safeguarding your goods is a top priority. Our facility is secured fully with security fencing, PIN-controlled auto-close electric gate for authorised persons only, as well as security lighting and 24/7 CCTV infrared security cameras that record 24/7. Lastly, your unit is secured with your lock and only you have the keys.
Are there any sign up fees or bonds?
No.
What are my payment obligations, how can I pay?
Payments are monthly in advance. We invoice each month and if your agreement starts on (say the 20th of the month), then payment is due on the 19th of each month (or the last business day before the 19th), whichever is earlier.
When departing, 7 days notice is required to be provided to the facility.
Payments can be via credit card (visa, bankcard and mastercard) or direct credited into our account over the internet or you can simply deposit at any Westpac Bank.
What are your access hours?
Access to our facility is 7 days a week, 365 days a year. Hours are daylight hours only, and are 7:00am to 6:00pm year round.
What Payment Methods are accepted?
Ongoing payments methods are:
* Via on-line banking
* Via simply visiting any Westpac bank branch
* Via Credit Card
What am I not allowed to store?
You cannot store goods that are hazardous, dangerous, illegal, stolen, flammable, environmentally harmful, perishable, living or that are a risk to the property for any reason. Contact us if you are unsure.
Can I increase or downsize my storage unit size later?
Yes – we know things change over time. If you need need more or less space you can change storage unit size at any time, subject to availability.
Do I need insurance for my goods?
Insurance is not mandatory for your goods in storage. However, we recommend you talk with your home and contents provider (or broker) to discuss coverage options.